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About Us


inTouch, the Multicultural Centre against Family Violence, was established in 1984. Today, we are a leading state-wide accredited service, which provides services, programs and responses to issues of family violence in migrant and refugee communities.

By acknowledging the rights and diverse experiences of our clients, we develop and implement a number of culturally sensitive and holistic models for the provision of services to both victims and perpetrators of family violence.

In tackling the issues of family violence we act on multiple levels – individual, relationship and community. Our organisation strives to create a world where all women and children will be safe and free from violence.


Our mission is to provide support to individuals, families and communities and working toward preventing family violence through social and systematic advocacy and community awareness.


Our vision is for culturally and linguistically diverse families to live free from violence.


  • Human Rights and Gender Equality
  • Commitment to Clients
  • Respect for Individual Differences And Values
  • Confidentiality, Trust and the Right to Privacy
  • Professionalism and Collaboration


  • Prevention and early intervention

    • Culturally tailored community information and education sessions
    • Prevention and awareness raising projects
  • Crisis intervention

    • Our direct service team undertakes culturally sensitive preliminary and comprehensive family violence risk assessments with every woman who contacts the service
    • Consultations, referrals and collaborations with external agencies are founded upon a mutual respect and are conducted in a professional, respectful manner and are responsive to the needs to the client
  • Post crisis support

    • Therapeutic group work
    • Women’s support groups
    • Individual counselling
    • Arabic and Vietnamese Men’s Behaviour Change Program
  • Research and advocacy

    • Strategic advocacy to ensure that policy and practice is reflective of CALD women’s experience of family violence
    • Presentations, consultations and involvement in initiatives and projects related to CAD communities and family violence
  • Building sector capacity

    • Cultural competency professional development program for family violence, legal and other related sectors
    • Provision of information, capacity building and support to ethnic organisations
  • Complex case support

    • inTouch deliver specialised and intensive case management services to refugees and Special Humanitarian Program entrants