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Sector Capacity Building


Training inTouch


Our training modules in cross-cultural issues include the following areas:

    • Cross cultural assessment skills for risk assessment for domestic violence
    • Culturally competent safety planning for domestic violence
    • Cultural competency training to legal professionals
    • Working with children from culturally and linguistically diverse backgrounds
    • Research and consultation with culturally and linguistically diverse groups
    • Culturally specific information about different cultures to enhance cultural sensitivity and awareness
    • Models of support groups for culturally and linguistically diverse women
    • Advanced skills in working with interpreters


If you would like to find out more about Cross Cultural Training tailored to your organisation’s specific needs please contact us on 03 9413 6500 or

inTouch can also conduct different types of Community Education sessions. If you would like inTouch to present at one of your sessions or events download and compete the request form and submit it to:

Resources for Workers & Professionals

Resources developed in partnership with 1800RESPECT

CALD women experiencing gendered violence face a set of complex dynamics, issues and risks when trying to access services and increase their safety. By focussing on implementing cultural competence in a Human Rights Framework, services prioritise safety.

Risk assessment is a structured and systematic approach to understanding the risks women and children face when experiencing family and domestic violence.

As a frontline worker, you have a small window of opportunity to engage with clients.

As a frontline worker, you have a small window of opportunity to engage with clients. How can you use it well?

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Multicultural DV Alert Program

In collaboration with Lifeline Australia we deliver the Multicultural DV Alert workshops in metropolitan Melbourne and rural Victoria to community frontline workers.

The two-day face to face workshops specifically recognise the unique contexts of these communities with the aim to:

  • Enhance the knowledge and understanding of community frontline workers on the issue of domestic and family violence and its effects
  • Equip community frontline workers with the knowledge, skills and heightened sensitivity required to identify and respond confidently to domestic and family violence
  • Identify challenges of frontline workers when providing support and referral to people from culturally and linguistically diverse backgrounds and provide information and tools to enable them to provide culturally responsive and appropriate support and referral.
  • Our work improves the capacity of community, education, health and housing frontline workers to recognise signs of domestic and family violence, respond with appropriate care and refer clients who are experiencing, or are at risk of experiencing domestic and family violence to appropriate support services.


For more information visit:

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The Empty Jar Therapeutic Resource Kit Training

inTouch is offering training to practitioners working therapeutically with families who have experienced family violence. Suitable candidates include Social Workers, Psychologists, Psychotherapists, Counsellors, School wellbeing workers, Family Violence Children’s workers, and any other profession with relevant qualifications and therapeutic experience in supporting young people with complex needs.

Training Objectives:

  1. Practitioners will be able to define theories related to trauma & Family Violence
  2. Practitioners will be able to identify and apply The Empty Jar resources to CALD & broader mainstream target groups
  3. Practitioners will participate in experiential learning and gain skills for practical application of resources
  4. Practitioners will build confidence to be able to use therapeutic tools in a range of settings

You will receive a pre-training survey and upon confirmed registration, participants will receive a pre- training reading list that is designed to enhance knowledge of theoretical frameworks that underpin the resources.

For more information about training please email Jennifer Dawson at

Community Education inTouch

Community Education

Cultural Competence Training in the Family Violence Context

This professional development program is presented in partnership with Victorian Cooperative of Children’s Services for Ethnic Groups (VICSEG).

On day one participants will be introduced to cultural knowledge and cultural competence to:

  • Further develop understanding, values and assumptions and bow they inform practice
  • Recognise FV in CaLD communities
  • Explore additional barriers and complexities of FV in CaLD communities, along with under representation in mainstream services
  • Explore the impact of migration, trauma and the shift on status in family dynamics as a contributing factor


On day two participants will be introduced to cross cultural engagement to:

  • Understand the impact of FV on children and attachment
  • Develop strategies on effective use of interpreters and the key role of bi cultural workers
  • Respond appropriately to disclosures of FV
  • Understand family and community structures
  • Develop safety planning and effective referral strategies


For additional information please contact Roshan Bhandary at