inTouch

EMAIL US AT admin@intouch.org.au
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Crisis Intervention

CRISIS INTERVENTION

Family support services

CRISIS FAMILY SUPPORT

Through active recruitment of bilingual and bicultural staff, inTouch is able to offer services to clients in the following languages:

Arabic, Bengali, Bosnian, Bulgarian, Cantonese, Croatian, Dari, Dinka, Farsi, French, German, Greek, Hindi, Indonesian, Italian, Macedonian, Mandarin, Marathi, Nepali, Nuer, Pashtu, Punjabi, Russian, Serbian, Spanish, Sudanese Arabic, Tamil, Thai, Tigrinya, Turkish, Ukranian, Urdu, Vietnamese.

For all other languages, we engage with appropriate translating and interpreting services.

inTouch Legal Centre

LEGAL CENTRE

Who we are

The inTouch Legal Centre (iTLC) was established in 2012 to provide legal advice and assistance to clients from culturally and linguistically diverse (CALD) backgrounds who are receiving family violence case management support from InTouch.

Our unique service

At inTouch, our multicultural team of case workers offer support and services in more than 20 community languages and every effort is made to assign clients to case managers who speak their language.

Similarly, our legal team comprises lawyers who speak a number of languages other than English and clients find themselves sometimes receiving advice in their own language.

Immigration support inTouch

IMMIGRATION SUPPORT

Immigration support is provided free by an in-house registered migration agent within the Direct Service Team to assist women who apply for permanent residency under the Family Violence Provision of the Migration Act.

Complex case support program inTouch

COMPLEX CASE SUPPORT (CCS) PROGRAM

Through CCS program inTouch delivers specialised and intensive case management services to refugees and Special Humanitarian Program entrants who have been in Australia for less than five years and who need assistance with complex issues such as family violence, mental health (including torture and trauma), physical health, grief, personal or family relationships, children, accommodation, financial or legal issues.

Court Advocacy inTouch

COURT ADVOCACY

Case workers are located one day a week in the Dandenong, Heidelberg and Magistrates Courts. They assist women with:

    • Pre court information and advice
    • Support through the court process
    • Liaising with police prosecutors and lawyers
    • Securing free legal representation
    • Advocating to ensure that family violence intervention orders are tailored to meet their needs
    • Referring them to inTouch Family Violence Support Programs and other relevant services.